Senior Insights Specialist
14 December 2020
Licence Number: R1332053
Collaborate with business and operations experts to understand and address their data needs required to support better decision making
Collate relevant membership related data and analyse and interpret the patterns and trends to provide insights to business users
Build and maintain reports, ad-hoc queries and dashboards as needed in order to monitor business operations and deep dive into data to solve business problems.
Participate in a Business Intelligence project implementation including gathering business requirements and translating them into detail requirements documentation, work with technical resources to design and model data, build reports/ dashboards, develop and execute test cases and prepare documentation & training materials.
Improve quality of data such as support for activities to get members to update their membership data
Apply project management and adopt a process mapping mindset when approaching new initiatives and projects
Fulfil data and reporting requests received from business units within the organization
Strong data analytical skills with the ability to collect, organize, analyse, and present findings with attention to detail and accuracy.
Technical expertise regarding data models, database design development
Knowledge of data mining and segmentation techniques are advantageous
Experience in business intelligence and data visualization tools (such as Tableau, Power BI, Qlik) is preferred
Proficient with SQL and Excel a must; knowledge and experience with Python and R is a plus
Knowledge and experience working with CRM solutions is a plus
Data-oriented personality with good communication skills to present insights and findings
Work independently and able to effectively handle multiple tasks at one time
Degree in engineering, mathematics or business management with 3-5 years’ experience related to data analysis, data management, business analytics or business intelligence would be an advantage