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Advertised Position

Senior Manager, Experience Design

Job Title: Senior Manager, Experience Design
Location: Singapore
Industry: Real Estate & Infrastructure
Reference: 6986
Contact Name: Eddy Chee
Contact Email: chee.eddy@gsp-asia.com
Job Published: 05 April 2019
Job Description

To be a key driver of the Visitor Experience function in the in-house Planning & Development team for the Mandai Development Project. To lead, ideate, create, design and deliver Extraordinary Experiences for our guests and partners.

Key Responsibilities:

Experience Design

  • Work-cross teams to understand the customer experience and operational needs, with a focus on Public Spaces, Visitor Amenities, Destination Dining, and Landscape.
  • Review existing experience touch points at current parks.
  • With a research based and customer centric approach, develop a visitor journey for the new Mandai Precinct. 
  • Lead, facilitate and work closely with park operator and relevant workstreams to develop and recommend a comprehensive framework for the customer journey and experience touch points in the new development.
  • Lead and manage cross functional projects for implementation

Planning (Support)

  • Arising from the Experience Design scope, develop planning and design guidelines to facilitate seamless user experience for the unique to the new Mandai Precinct.

Requirements & Experience:

  • Degree in discipline relevant to Experience Design (Design, Architecture, Landscape Architecture). Other qualifications will be considered with the appropriate working experience.
  • Passionate about design and innovation. Ready to problem solve.
  • Excellent communicator (verbal and visual) and a good collaborator and team player.
  • Adopter and executer of Design Thinking
  • Adaptable, flexible, willing to grow with an evolving organisation and work-scope.
  • An all-rounder with Good organisational, and implementation skills.
  • Passionate about wildlife, nature and conservation.
  • At least 6 years of post-graduate working experience in a Multi-disciplinary design consultancy and in working through transformational solutions in visitor experience, place-making.
  • For AVP Position, having lead teams in a similar position
  • Adopter of Design Thinking and experience managing projects with the Design Thinking methodology.
  • Experience in leading projects through ideation, prototyping and implementation.
  • Familiar with Microsoft Office and Adobe Suite, and able to do presentations

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