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Advertised Position

CRM Officer

Job Title: CRM Officer
Contract Type: Permanent
Location: Singapore
Industry: Retail, Corporate Functions
Reference: 3659
Contact Name: Jerina And
Contact Email:
Job Published: 05 April 2019
Job Description

Key Responsibilites:

  • To provide excellent customer service to walk-in or phone enquiries.
  • Act as an account manager to provide business support in ensuring customer's queries are attended to, properly and accurately resolved (from walk-in to aftersales).
  • Maintain rapport with customers to ensure customer loyalty and for return business.
  • Work closely with marketing, sales and servicing team to ensure customer experience is enhanced and maintained to company's standards.
  • Examine vehicle repair history and escalate/ inform management accordingly.
  • Assist customers with vehicle insurance claims, accident reporting etc
  • Handle administration duties and database management to ensure data quality and accuracy.

 

Requirements & Experience:

  • Candidate must possess at least a Diploma, Bachelor's Degree, in any field.
  • Preferably candidates with qualifications in Business Administration/ Business Management/ Sales & Marketing/ Customer Service/ Customer Relationship Management
  • At least 3-5 year(s) of customer service experience in a frontline environment handling customer relationship management, Sales support and Administration.
  • Candidates with relevant working experience in the automotive field would be highly advantageous.
  • Preferably Junior - Senior Executives specializing in Customer Service, Clerical/Administrative Support, Sales - Corporate or equivalent.
  • Candidates must possess strong communication (Written and spoken) and interpersonal skills
  • Candidates with good energy level, strong service mind-set and good problem-solving skills are preferred.
  • Must be bilingual in both English and Mandarin (To liaise with Chinese-speaking counterparts)

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